WEEK 3 | Tuesday 7 September 2021
Learning goals include:
- Understand why a customer-centric approach will help you win in business.
- Understand how emotional connection plays a critical role in building customer loyalty.
- Identify ways to apply empathy, show customers you care and grow your business.
- Become familiar with popular online review platforms like Trip Advisor, Google, and Facebook.
- Customer review Principles and responding and managing reviews.
- User vs Customer Experience
- Online Reputation Management
- Your Customer-Centricity
Follow the Registration link below to register for the entire six-week program.
Keep reading about the entire six week program!